Terms of service
Effective Date: September 25, 2026
Welcome to Crystal + Ora.
By accessing or using our website at crystalandora.com, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase or using our site.
1. About Us Crystal + Ora is owned and operated by Kimberly Landrum. We offer natural mineral phone grips and related accessories.
2. Use of This Website You agree to use this website for lawful purposes only. You may not use our site to engage in any activity that is harmful, fraudulent, or deceptive, or that violates any applicable law or regulation.
3. Products All products are subject to availability. We reserve the right to discontinue any product at any time. Because our pieces feature natural minerals, slight variations in color, texture, and appearance are expected and are not considered defects.
4. Pricing & Payment All prices are listed in U.S. dollars. Crystal + Ora reserves the right to modify pricing at any time without prior notice. Payment must be received in full before an order is processed and shipped.
5. Orders & Cancellations Once an order is placed, it begins processing immediately. If you need to cancel or modify your order, please contact us at contact@crystalandora.com as soon as possible. We cannot guarantee cancellations or changes after an order has entered processing or has been shipped.
6. Shipping Please refer to our Shipping Policy for complete information about processing times, delivery estimates, shipping charges, tracking, delays, and other shipping matters.
7. Returns & Refunds Please refer to our Return & Refund Policy for full details on eligibility, timelines, and how to initiate a return.
8. Intellectual Property All original content on this website—including text, product photography, graphics, logos, branding, and original product designs—is owned by or licensed to Crystal + Ora and is protected by applicable intellectual property laws.
9. Limitation of Liability Crystal + Ora is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability shall not exceed the amount paid for the product in question.
10. Privacy Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Changes to These Terms We reserve the right to update these Terms of Service at any time. Continued use of the website following any changes constitutes your acceptance of the revised terms.
12. Governing Law These Terms of Service are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
13. Contact Information Questions about these Terms of Service may be sent to contact@crystalandora.com.